Datenschutzerklärung
This Privacy Policy describes how Prose collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, contact us, create an account, subscribe to communications, or otherwise interact with our services.
By using our website or purchasing from Prose, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Prose is an online retail store offering apparel, footwear, and related products.
Store name: Prose
Email: support@proselabel.com
Mailing address: 412 W 7th St, Clovis, NM 88101, United States of America
Personal Information We Collect
We may collect personal information directly from you, automatically through your device, and from trusted service providers.
Information You Provide to Us
We may collect the following information when you place an order, contact support, create an account, or interact with our store:
- Name;
- Billing address;
- Shipping address;
- Email address;
- Phone number;
- Order details;
- Payment confirmation details;
- Customer support messages;
- Return or refund request information;
- Account login information, if account features are available;
- Marketing preferences, if you subscribe to emails or other communications.
We do not intentionally collect full payment card numbers. Payment information is processed by third-party payment providers and payment platforms.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring website;
- Pages viewed;
- Products viewed;
- Date and time of visit;
- Shopping cart activity;
- Checkout activity;
- Cookies, pixels, and similar tracking technologies.
Information From Third Parties
We may receive information from third-party service providers, including:
- Payment processors;
- Shipping and fulfillment partners;
- Fraud prevention providers;
- Analytics providers;
- Advertising and marketing platforms;
- E-commerce platform providers;
- Customer support tools.
How We Use Personal Information
We use personal information for the following purposes:
- To process and fulfill orders;
- To confirm payments;
- To ship products;
- To provide tracking information;
- To communicate with customers;
- To provide customer support;
- To process returns, refunds, and exchanges;
- To prevent fraud, unauthorized transactions, and abuse;
- To improve our website, products, and customer experience;
- To personalize content and marketing, where permitted;
- To send promotional emails or messages, if you have opted in;
- To comply with legal, tax, accounting, and regulatory obligations;
- To enforce our Terms of Service and protect our rights.
Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember customer preferences, analyze traffic, improve performance, support checkout functionality, prevent fraud, and measure advertising effectiveness.
You can control cookies through your browser settings. Blocking or disabling cookies may affect website functionality, including cart and checkout features.
Where required by applicable law, we will request your consent before using certain non-essential cookies.
Marketing Communications
If you subscribe to marketing communications, we may send you emails or messages about products, promotions, offers, and store updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@proselabel.com.
Even if you opt out of marketing communications, we may still send transactional messages related to orders, payments, shipping, returns, refunds, account activity, or legal notices.
How We Share Personal Information
We may share personal information with third parties when necessary to operate our business and provide services to customers.
This may include sharing information with:
- E-commerce platform providers;
- Payment processors;
- Shipping carriers;
- Fulfillment providers;
- Fraud prevention services;
- Customer support providers;
- Email and marketing platforms;
- Analytics providers;
- Advertising partners;
- Professional advisors, such as accountants, attorneys, or compliance consultants;
- Government authorities, regulators, courts, or law enforcement when required by law.
We do not sell personal information for direct monetary payment.
However, certain privacy laws may define some advertising or analytics activities as “sharing” or “selling” personal information. Where required, you may have the right to opt out of such activities.
Targeted Advertising
We may use advertising platforms and analytics tools to show relevant ads, measure campaigns, and improve marketing performance.
These tools may use cookies, pixels, or similar technologies to understand how customers interact with our website.
Depending on your location, you may have the right to opt out of targeted advertising or the sale/share of personal information as defined by applicable privacy laws.
To make a privacy request, contact us at:
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax obligations, accounting records, dispute resolution, and business operations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect customer information.
International Data Transfers
If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
By using our services, you understand that your information may be processed outside your country of residence, subject to applicable safeguards where required by law.
Your Privacy Rights
Depending on your location, you may have certain privacy rights, including the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Request a copy of your personal information;
- Opt out of certain marketing communications;
- Opt out of targeted advertising, where applicable;
- Restrict or object to certain processing activities, where applicable;
- Withdraw consent where processing is based on consent.
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
U.S. State Privacy Rights
Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional rights regarding access, deletion, correction, portability, and opting out of the sale or sharing of personal information or targeted advertising.
To submit a request, email us at:
We will not discriminate against customers for exercising privacy rights.
California Privacy Notice
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with specific rights regarding your personal information.
Categories of personal information we may collect include:
- Identifiers, such as name, email, address, phone number, IP address;
- Commercial information, such as products purchased, order history, and transaction details;
- Internet or network activity, such as browsing activity and interaction with our website;
- Geolocation information at a general level, such as approximate location based on IP address;
- Inferences related to customer preferences, such as product interests.
We use this information for the business and commercial purposes described in this Privacy Policy.
We do not knowingly sell personal information for money. Some advertising or analytics activities may be considered “sharing” under California law. California residents may request to opt out by contacting us.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at support@proselabel.com, and we will take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, policies, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
The updated version will be posted on our website with a revised “Last updated” date.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact us at:
Prose
Email: support@proselabel.com
Address: 412 W 7th St, Clovis, NM 88101, United States of America